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Frequently Asked Questions

~ Quick Facts ~

  • All jewelry is handmade with Love and intention in Colorado.

  • Custom orders are welcome, please see the info below or click here to book.

  • If you are interested in pre-made offerings, head over to the Shop.

  • Before shipment, each piece gets sun-charged, blessed, and polished with intention.

  • It is completely normal for silver or copper to tarnish over time, you can combat this with a polishing cloth. You can add a polishing cloth to your order for $2.50.

  • Due to the nature of being handmade, some tiny marks may be seen on the wire.

What metals do you use and what do I do if I have an allergy/sensitivity?

There are a variety of metals available on the website to give a wider price range for customers. The high-quality fine metals currently available in the shop are both Ethically Sourced .999 Fine Silver and .925 Sterling Silver. The two other metals that are currently available are Copper and Silver plated. If you would like a different high-quality metal that isn't currently available, a custom order can be booked with a partial deposit.

 

Each product in the Shop has a materials section so you know exactly what type of metal you're purchasing. It is your responsibility as the customer to check the metal material of the jewelry at the time of purchasing, especially if you have sensitivities or allergies to specific metals. I am also not responsible for any allergic reactions. All sales are final.

Individuals who experience metal sensitives or allergies to Nickel may be okay wearing .999 Fine Silver and/or .925 Sterling Silver from Rio Grande. They say that these two metals are usually okay; click here to see their PDF on Nickel and their Metals. Feel free to reach out if you have any other questions and/or concerns here but know that it is ultimately your responsibility to decide what's best for your mind, body, and health in relation to your allergy/sensitivities to certain metals.

 

Please note that I am not a trained doctor so some questions may be better directed to your doctor or physician.

How much do custom orders cost and how can I book/schedule one?

Custom orders have a starting price of $22.00 and go up depending on the chosen design and materials; metal, crystals, and/or objects. You can book a custom jewelry piece for yourself, a loved one, best friend, family member, or pet! If you live in the U.S. and have a crystal or object you'd like to send in, this is also possible but note that I will not accept any animal bones or insect parts. To book a custom order fill out the forum here. If you have any questions feel free to contact me via email. Once reviewing your custom order contact forum, you will receive an email from me within 2-3 business days; if you don't see an email, please check your spam folder.

A small portfolio of past work is available in the Gallery.

Want to read some reviews? check here!

How long do custom orders take to make?

Each custom is unique and therefore each timeframe for a custom order is as well. Timeframes can vary depending on not only when you are scheduled but the design that is chosen and what/if anything needs to be sourced; crystals, charms, metal, etc. With that being said, custom orders average 1-2 weeks for completion. If you need your custom by a specific date, please be clear at the time of booking/scheduling.  

How long will it take for my order to ship?

Jewelry that is pre-made, take 2-3 business days to process and an additional 2-5 business days for USPS tracked shipping depending on where you live in the U.S.A. while, International** orders shipping time varies but averages around  2-4 weeks.

Made-to-order jewelry pieces' processing time usually takes a week but this does depend on demand and material. Each made-to-order piece has a specific processing timeframe posted in their info section.

Custom Orders usually an average of 1-2 weeks for processing/creating but can exceed this due to material demands.

If there are any delays or issues with an order, an email will be sent out.

All orders ship from Colorado. Please note I am not responsible for lost mail. Once the package is dropped off at USPS, it is out of my hands. IF your mail is lost, please reach out via email, and we will start a claim for you with USPS.

** Due to the current Pandemic shipping may be delayed, and international orders are currently only available to Canada and the UK.**

How to I care for my Jewelry?

• Always protect your jewelry from scratches, chemicals, and extreme temperatures 

•Store your jewelry in a clean, dry place out of direct sunlight

•Remove your jewelry before swimming, near chlorine, or showering

•Avoid spraying perfume directly on jewelry or crystals

•Be cautious when using lotions or creams as they may cause damage to your jewelry

•Clean and remove tarnish from your jewelry with a polishing cloth

What happens if my jewelry breaks? Do you do repairs?

In rare cases jewelry breaks, whether it is an accident or a faulty component, I get it. If your piece of jewelry breaks contact me via. email (rediscoveryourlightjewelry@gmail.com) and we can talk about your repair options. Repairs usually start at $5 and vary in price depending on the damage, materials needed, and the timeframe for the repair(s). If you have a faulty component, I will replace it for free within 30 days of your purchase. Please note you are responsible for shipping costs when shipping broken jewelry.

Repairs for jewelry not from the shop may also be accepted depending on the issue(s) and materials needed. Please reach out via email for more details.

What are your return/refund policies?

All sales are final and therefore returns are not available. If you have an issue with your jewelry piece, I encourage you to reach out via email.

 

Please note I am not responsible for lost mail. Once the package is dropped off at USPS, it is out of my hands. IF your mail is lost, please reach out via email as well, and we will start a claim for you with USPS.

If you still have questions after reading through the FAQs section, please reach out via email or fill out a contact form here. I will get back to you within 48 hours. Thank you!

Crystal Jewelry & Customs Info: Contact
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